Refund policy

At the DRINKSHOP SA, we want you to be happy with your order.

Damaged or incorrect items: If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery at hello@thedrinkshopsa.com with your order number and photos of the item. We'll arrange a replacement or full refund, including return shipping costs, at no charge to you.

Change of mind: Due to the nature of alcoholic beverages, we're unable to accept returns for change of mind once an order has been delivered, unless required by law.

Non-returnable items: Opened bottles, perishable items, and clearance/final sale items cannot be returned.

Refunds: Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item (where applicable).

Your statutory rights under the Consumer Protection Act are not affected by this policy.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.